Cloud telephony
Numbers, inbound and outbound calls, IVR, routing, queues, recordings and supervision.
Aircall
Aircall, voice connected to your CX ecosystem.
With Aircall, Nuagique helps support, sales and customer relationship teams integrate cloud telephony into business tools, workflows and performance management.
Aircall partnership
Voice becomes a premium layer of your CX.
Aircall
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CRM
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CX
Voicecalls & IVR
CRMcustomer context
QAsupervision
Aircall partnership
Aircall is not just a telephony tool: it is a key layer of modern customer relationships.
Voice remains a decisive customer relationship channel. It helps handle urgent, complex or high-value situations with a level of proximity digital channels do not always replace.
Aircall modernizes this channel with a cloud solution integrated into everyday tools: helpdesk, CRM, automation, analytics and supervision.
At Nuagique, Aircall is part of a broader vision: customer support, Freshdesk Omni by Nuagique, Freshdesk, Freshsales, customer relationship and sales performance.
Cloud telephony & CX
What Nuagique structures around Aircall
Aircall creates more value when it is connected to support, CRM, routing rules, quality metrics and customer journeys.
Business integrations
Connection with Freshdesk, Freshsales, CRM, helpdesk and productivity tools to preserve customer context.
Quality monitoring
Track volumes, waiting times, missed calls, team performance, call quality and continuous improvement.
Omnichannel CX
Aircall complements Freshdesk Omni by Nuagique by adding a premium voice layer to tickets and digital conversations.
Sales teams
Improve prospecting, customer follow-up, reminders and traceability of commercial interactions.
Adoption & governance
Setup, training, best practices, routing rules, documentation and post-launch optimization.
Use cases
Where Aircall makes a difference
01
High-volume customer support
Structure queues, prioritize requests and connect calls to support context.
02
Sales teams
Improve call productivity, prospect follow-up and visibility on interactions.
03
Modern contact center
Create a voice setup that is clearer, easier to supervise and integrated with other channels.
04
Freshdesk Omni by Nuagique
Combine Freshdesk, Chat and Aircall to build a premium omnichannel CX experience.
FAQ
Frequently asked questions
Key points to understand Aircall’s role in the Nuagique ecosystem.
Does Aircall replace Freshcaller?
Aircall is a premium cloud telephony layer that Nuagique supports specifically. Freshcaller can remain relevant in some Freshworks contexts, but Aircall is now central in our CX voice offer.
Can Aircall integrate with Freshdesk?
Yes. Aircall can connect with Freshdesk to associate calls with tickets, contacts and customer history.
Is Aircall suitable for sales teams?
Yes. Aircall is particularly useful for sales teams that want to track calls, structure follow-ups and manage activity.
Does Nuagique support Aircall adoption?
Yes. We support framing, setup, integrations, training, documentation and optimization.