Expertise built from the inside
Our teams grew with the Freshworks ecosystem. We do not simply configure tools: we understand product logic, technical limits and adoption best practices.
Freshworks partner born inside the ecosystem
The premium SaaS partner for CX, ITSM and customer relationship projects.
Nuagique supports companies in France and Europe in implementing Freshdesk, Freshservice, Freshsales, Freshmarketer and Device42 with unique expertise built over more than 10 years in the Freshworks ecosystem.
Nuagique approachLess complexity. More adoption.
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Nuagique expertise
10 years of expertise unique in Europe.
Nuagique was born at the heart of the Freshworks ecosystem. This field experience enables us to support companies with a rare understanding of products, use cases and business challenges.
Deeply human support
Availability, clarity, proximity and commitment are part of the way we work.
A team 100% based in France
All our consultants are based in France. This ensures responsiveness, cultural proximity and long-term commitment.
Ecosystem
A clear entry point into every solution.
Premium Nuagique CX offer
Freshdesk Omni by Nuagique
An omnichannel offer combining Freshdesk, Chat and Aircall to unify tickets, digital conversations and cloud telephony into a premium customer experience.
ITSM & ESM
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Freshservice
Modernize IT, structure internal services and improve employee experience with a clear, automated and governed platform.
Customer support
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Freshdesk
Centralize requests, automate tickets and deliver a modern support experience across every channel.
CRM & sales
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Freshsales
Centralize your sales pipeline, automate repetitive tasks and give teams a complete view of every opportunity.
Marketing automation
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Freshmarketer
Create personalized experiences, automate campaigns and improve conversions at every stage of the customer journey.
Conversational
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Freshchat
Engage users across every channel with an intelligent, proactive and connected conversational platform.
Cloud telephony
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Freshcaller
Connect phone interactions to support and sales workflows with a simple, integrated cloud solution.
CMDB & discovery
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Device42
Gain full visibility over assets, application dependencies and IT environments to make better decisions.
Premium cloud telephony
Discover the Aircall approach →Aircall
The final key layer of the Nuagique CX ecosystem: connect voice to Freshworks, support, CRM and customer journeys with premium, measurable and fully integrated cloud telephony.
Method
A responsive, committed team close to your users.
Behind every successful project is a team that responds quickly, understands business constraints and remains present after go-live.
01
Strategic support
We help companies structure their organization around Freshworks tools, with a long-term vision focused on operational efficiency.
02
Availability & proximity
A responsive, accessible French team involved at every stage of the project. No outsourced support, no loss of context.
03
Long-term commitment
We build trusted relationships over several years, with continuous follow-up, regular optimization and a true partnership mindset.
Next step
Build your Freshworks transformation.
Support modernization, ITSM transformation, CRM or automation: our teams support you at every step.