01
Modernize IT support
Structure incidents, requests and SLAs in a platform that is simple for agents and employees to use.
Freshservice
Freshservice with Nuagique.
Freshservice modernizes IT operations and internal services with an intuitive, automated ITSM & ESM platform focused on employee experience.
ITSMESMITAMCMDBService catalogWorkflows
Freshservice
Modernize IT and internal services.
ITSM
→
ESM
→
ITAM
SLAsupport
CMDBassets
Flowworkflows
Overview
The ITSM & ESM platform for internal service transformation.
Freshservice covers core IT processes: incidents, requests, problems, changes, assets, service catalog and knowledge base.
The platform also extends service management practices to HR, Finance, Procurement or Facilities in an ESM model.
Nuagique approaches Freshservice as an organizational project: process, governance, automation, adoption and continuous improvement.
Use cases
Freshservice use cases
We frame Freshservice around your real processes: ITIL where useful, pragmatism where needed. We design portals, workflows, forms, SLAs, automation rules, dashboards and governance models to create a platform that is sustainably adopted.
02
Extend internal services
Create portals and workflows for HR, Finance, Procurement or Facilities from a shared service platform.
03
Automate operations
Reduce manual work with approvals, business rules, notifications and orchestration scenarios.
Capabilities
What Freshservice helps structure
We frame Freshservice around your real processes: ITIL where useful, pragmatism where needed. We design portals, workflows, forms, SLAs, automation rules, dashboards and governance models to create a platform that is sustainably adopted.
Incidents & requests
Centralization, prioritization, assignment and tracking of IT requests with clear handling rules.
Change management
Approval workflows, calendar, risks, communication and traceability to secure changes.
Service catalog
Employee portal with guided forms, standardized requests and department-specific journeys.
ITAM & assets
Lifecycle tracking for equipment, licenses, contracts and related financial information.
CMDB
Structure services, assets, relationships and dependencies to better understand impact.
Enterprise Service Management
Extend service logic beyond IT to improve employee experience across departments.
Nuagique
Nuagique’s approach to Freshservice
We frame Freshservice around your real processes: ITIL where useful, pragmatism where needed. We design portals, workflows, forms, SLAs, automation rules, dashboards and governance models to create a platform that is sustainably adopted.
Our 100% France-based team supports you before, during and after the project to ensure adoption, performance and long-term value.
FAQ
Frequently asked questions
Answers to common questions about implementing and adopting this application.
Is Freshservice only for IT?
No. Freshservice is an ITSM platform but also an ESM platform for HR, Finance, Procurement and other internal services.
Can we migrate from ServiceNow or a legacy tool?
Yes. We support audits, data mapping, migrations and process redesign.
Can Freshservice manage IT assets?
Yes. Freshservice includes ITAM capabilities and can be enriched with discovery or CMDB data.
Next step
Let’s discuss your project.
Our experts help you identify the right use cases and deployment path.